Get your digital house in order.

Help with your passwords, new phone, photos, family plan, scam worries, and backups.

We sit down with you, in person or on video, and sort it out one thing at a time: the everyday things that nag at you, and the bad days you'd rather not think about.

Book a session →What we help with

Could you answer these today?

  1. Stolen phone

    Your phone is stolen on vacation.

    Could you get back into your email from a borrowed computer?

  2. A taken-over number

    Someone takes over your phone number.

    Did you know they can usually take over most of your other accounts with it?

  3. A familiar voice

    Scammers can copy a voice from a few seconds of video online, and families are getting those calls now.

    If it sounded like your son or daughter, what would you do?

  4. A month out of action

    You can't use your phone or computer for a month.

    Could someone you trust keep the bills paid and the emails answered?

  5. If you die

    If you died tomorrow, could your family get into your photos, your email, and your accounts?

  6. Twenty minutes to leave

    A fire is coming and you have twenty minutes to leave.

    Do you know what to grab, and would your photos survive if the house doesn't?

If any of these gave you pause, you're in the right place.

We can help with every one of them. And if you'd simply like someone who knows this stuff to sit beside you and sort out the small things, you're in the right place too.

See what we help with

What we help with.

These are the things we see people struggle with most. If one sounds familiar, that's okay. We'll help you through it.

A house in order looks like this.

  1. Done: Passwords: one app, and only one to remember.
  2. Done: Phone: safe to lose.
  3. Done: Photos: backed up, and checked.
  4. Family: knows where to start.Next
  5. Scams: one rule everyone knows.Next

  • Takes Your first session

    Where we start

    Not sure where to start?

    That's what the first session is for. We talk about what frustrates you, what worries you, and how you and your family actually use your phones and accounts. We check where your email address has already turned up in company data leaks. Then we make a short plan, and start on the first thing together.

    What's included
    Today
    You don't know where your email address has already turned up, or what to fix first.
    By the end
    Your free Exposure Snapshot, a one-time look at which known company data leaks include your email, accurate for the day it's run. We read it together, make a short plan of what to do first, second, and third, and start on the first thing.
    Done when
    You know your next three steps, in order, and the first one is under way.

  • Takes One session

    Your password manager

    Making up passwords, forgetting them, resetting them.

    One app remembers them all, every important account gets its own, and you only ever need to remember one. We set it up together on your phone and your computer, and sign you in to the accounts that matter most.

    What's included
    Today
    You reuse a few passwords across many accounts.
    By the end
    An app that remembers your passwords for you (a password manager), on your phone and computer. Your most important accounts each have a different password saved in it. You know how to get back into the app if you lose a device.
    Done when
    You've signed in to those accounts through the app, on both devices.

  • Takes One session

    Your phone, safe to lose

    Your phone holds the keys to everything.

    A stranger who picks it up can't get far. You can get back into your email and your Apple or Google account without it. Your number is protected at your phone company. And you know exactly how to get a new phone up and running.

    What's included
    Today
    Your phone holds the sign-in codes for many of your accounts.
    By the end
    A written plan for getting back into your email and your Apple or Google account, kept somewhere you can reach without your phone. Your phone is set so a stranger who picks it up can't get far, you've turned on any number protection your phone company offers, and you know how to get a new phone up and running from your backup.
    Done when
    You've walked through the plan once, pretending you don't have your phone.

  • Takes One session

    Your family's scam plan

    Calls and messages that sound real.

    The scams going round right now and how they work, one simple rule your whole family uses for any request for money or codes, a check phrase for a call that sounds like one of you, and what to do in the first hour if something slips through.

    What's included
    Today
    A convincing call or message asking for money or a code would be hard to check in the moment.
    By the end
    A rule your household follows: when a call, text, or email asks for money or a code, you hang up and call back on a number you already have. A check phrase only your family knows, for a call that sounds like one of you, and a short list of what to do in the first hour if something slips through. We never see or keep your check phrase.
    Done when
    Your family has agreed a check phrase and a call-back rule, and you've practiced it once.

  • Takes Usually several sessions

    Your family's first step

    Your family wouldn't know where to start.

    Who should get into what, and how: written down, kept somewhere safe that they can find, with the people you've chosen knowing their part. We cover legacy contacts, what your attorney and financial advisor need, where codes and papers live (from an envelope to a safe), and whether one person holds everything or nobody does.

    What's included
    Today
    They'd have to work out where to start.
    By the end
    The people you choose know their first step and where your important things are kept, and your attorney and financial advisor have what they need from you. You've named a person in Apple's or Google's legacy settings, so they can get your photos and files after your death; the written plan covers the time before that, says where codes and papers live, from an envelope to a safe, and whether one person holds everything or nobody does. We never see or keep your passwords or recovery codes. Where they're kept is your choice.
    Done when
    The plan is written down, and the people you chose know where it is.

  • Takes Usually two sessions

    Your go bag

    Leaving home in a hurry.

    What to buy, how to pack it, and where it lives. Where you'll meet, and how you'll reach each other if phones are down. Your photos and papers backed up away from the house, on a drive and in the cloud, and checked. We bring together what the fire and emergency agencies advise, so you don't have to.

    What's included
    Today
    Nothing is packed, and the papers, medicines, and chargers you'd need are in different places around the house.
    By the end
    A packed bag for each person and pet, by the door. You're signed up for your county's evacuation warnings, set to ring through when your phone is on silent. Your family knows where to meet and how to reach each other if phones are down. Copies of your key papers are kept away from home, your photos and files are backed up on a drive and in the cloud, and you've checked you can get them back. A video of your home's contents is saved for an insurance claim. If you choose a safe for papers that stay, you know what it can and can't protect. We never see or keep your papers, recovery codes, or security keys.
    Done when
    Each bag is packed, your copies and backups are kept away from home, and you've done one timed practice run to the car.

We can help with:

  • Apple
  • iCloud
  • Google
  • Gmail
  • Microsoft
  • Outlook
  • Amazon
  • Facebook
  • Instagram
  • WhatsApp
  • 1Password
  • Bitwarden
  • Verizon
  • AT&T
  • T-Mobile
  • Chase
  • Fidelity
  • Charles Schwab

What happens in a session.

We started Safe As Houses to help people, and the people they trust, get back into the accounts that matter when something goes wrong. A session is that work at its simplest: one to one, on the phone, laptop, or tablet you use every day.

1

In person or on a video call

A first session is 90 minutes, in person in and around Marin County, San Francisco, and Park City, or on a video call from anywhere else, at the same price. Have your phone and your computer or tablet with you, charged.

2

What matters most, first

Usually your email, your Apple or Google account, how you keep your passwords, and your phone company. A few questions find out what would happen if your phone went missing today, and the fixes follow in order.

3

You make every change yourself

On your own phone, laptop, or tablet, while we guide you. We never see your passwords or codes, and we will never ask you for one.

4

If there is time, try getting back in without your phone

On a new device or in a private browser window, with your phone switched off, so you see for yourself whether you can get back in without it.

After the session.

The changes you made are yours, on your own devices and accounts. Two things help you carry on from there.

Your own page

What was done in the session, and what is left, in order, with a line on why each step matters. It opens from a private link, with no account or password to set up. Anyone with the link can open it, so please don't forward it.

A short recap

The summary we send by email after your session: what was done, what is left, and the link to book more help if you would like it.

Your session

3 of 6 done
Set up a way back into your email✓ Done
Sign in on a new phone✓ Done
Hide messages on your locked screen✓ Done
Add a PIN with your phone companyNow
You make the change yourself
Add a recovery contactUp next
Try getting back in without your phoneUp next
Your own page: each fix ticked as it is done, and what is left, in order.

Two ways to start.

A first session is $375 for 90 minutes, and more help after that is $250 an hour, only if you want it. If you would rather talk first, the 15-minute call is free.

A 15-minute call

Free

Tell us what is on your mind, and ask anything before you book a session. We will tell you honestly whether one would help.

Booking opens soon

A first session

$375for 90 minutes

In person or on a video call, starting with what matters most: usually your email, your Apple or Google account, how you keep your passwords, and your phone company. You make every change yourself, on your own phone, laptop, or tablet, while we guide you. Afterwards, you have your own page with what is left, in order, and a short recap: the summary we send after your session.

Choose how you would like to meet. Each has its own hours.

  • By videoBooking opens soon

  • In person: Marin County or San FranciscoBooking opens soon

  • In person: Park CityBooking opens soon

Until booking opens, write to us and we will find a time with you.

Write to us
After your first session
More help is $250 an hour, whenever you would like it. The link to book it comes with your recap.
For a session, you pay when you book
You book on Cal.com, the booking service we use, and Stripe, the payment service, processes the payment. Your booking email has the details, including the link if you meet on a video call. If you would like to keep going past your booked time, the first 15 minutes are included, and we invoice any more time afterwards.
If your plans change
Cancel or move a session at least 24 hours before it starts, and you get a full refund or a new time. The full cancellation policy

Beyond a session.

When you want more than a session can reach, the work can go further. Ask us about any of these.

A longer plan made for you

Everything a session did not reach, in order, built around your answers and the accounts that matter most to you.

A guide for each step

A plain-language walkthrough for every step in your plan, written so you can carry on between sessions on your own.

A recovery playbook your family can follow

Step by step, for the day something happens to you: who acts, what they do, and where what they need is kept. It never contains your passwords or codes.

You hold the keys. Always.

We never see or keep your passwords, recovery codes, or seed phrases. We guide the work and you make every change, so the sensitive material stays with you, in systems you control.

Start with the accounts that matter most.

The first call is free and takes 15 minutes. We'll talk through where you stand and what would help most.

Book a session →